Customer Service in my World By: Jim Gandolf 2016
Why do I feel that customer service is just slipping away now a days? I feel that business is slipping away from trying to make a customer happy. When a customer is not pleased with a particular event at a business, it seem that the only result is to give that displeased customer a discount, or a free something without giving any thought to fixing the problem. Between fast-food workers, and misguided attempts in planning to have positive experience at a small business. When these workers are support a team of owner’s pay little to nothing for these employees to deal with customers, when there are so many choices for customers to go somewhere to be happy. Here is a thought; why not pay your low paying employees the right amount of money instead of giving away free meals every hour? I grew up in a system in which, “The Customers are always right”, but when do we think of the employees?
What if that employee is working to support a family? Was that employee trained correctly? What if a manager just put a new employee on the spot by just saying go and clean the stock room? Or just read the employee training book and pass each course, with no supervision to speak of? What if this was your business and this supervisor just didn’t care, because you didn’t care about him by the way you pay them. Can you coach your employees to a new futuristic world of major profits, but when you can’t even train the trainer? Why do your valued employees have resumes on job searchers? Oh, but you have a new house and car! Oh, but one of your General Manager’s made a comment to me on how he is so happy his employment pool of personnel is not on a bus line. When do you get the main factor, that if you train your employees extremely well, you will be apart of your own futuristic goal of accomplishments for your whole business structure. Can you understand, you’re employees are your future? When my family went out to dinner many years a go. We went to that restaurant because of the positive experiences by a great team of people called employees. That means these employees were trained extremely well on all levels to make a wonderful dinning experience. That means in all manor of life, it starts at the top! What is your business worth to you?
Jim Gandolf
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